Remote Care Center Specialist

Modivcare; Indianapolis (IN); Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare is hiring a Care Center Representative for a fully remote role. Start date is November 30th, 2026, with 3rd shift availability (including one weekend day) and compensation starting at $16/hr.

Responsibilities include handling emergency and non-emergency calls, documenting details, and maintaining patient privacy. Ideal candidates have 0–1 year of customer service experience, strong communication, and the ability to work under pressure.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Minimum internet speeds of 50Mbps download and 25Mbps upload required.
• Able to sit at a computer with headset for periods; lift up to 10 pounds; repetitive typing; up to 100+ calls per day.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.

Skills

Customer service

Communication

Resilience

Teamwork

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Modivcare is hiring a Care Center Representative for a fully remote role. Start date is November 30th, 2026, with 3rd shift availability (including one weekend day) and compensation starting at $16/hr.

Responsibilities include handling emergency and non-emergency calls, documenting details, and maintaining patient privacy. Ideal candidates have 0–1 year of customer service experience, strong communication, and the ability to work under pressure.