Remote Care Center Specialist – Compassionate Support

Modivcare; Wisconsin; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support to members nationwide. This fully remote role starts on November 30, 2026, with 1st shift and one required weekend day, and offers starting pay of $15 per hour.

You will handle calls, document interactions, and work with multiple systems. Ideal candidates have 0–1 year in customer service, a high school diploma, strong communication, and the ability to stay calm under pressure.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Independence

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support to members nationwide. This fully remote role starts on November 30, 2026, with 1st shift and one required weekend day, and offers starting pay of $15 per hour.

You will handle calls, document interactions, and work with multiple systems. Ideal candidates have 0–1 year in customer service, a high school diploma, strong communication, and the ability to stay calm under pressure.