Remote Care Center Specialist - Compassionate Support

Modivcare; Heber (UT); Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare in the United States is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role offers meaningful daily interactions and the chance to make a real difference from home.

The position starts November 30th, 2026, with 3rd shift availability (including one weekend day) and compensation starting at $16 per hour. Candidates should have a High School diploma, 0–1 year of customer service experience, and

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a healthcare setting.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability with minimum internet speeds of 50Mbps download and 25Mbps upload.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Exceptional customer service

Excellent communication

Empathy under pressure

Independent and collaborative

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Modivcare in the United States is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role offers meaningful daily interactions and the chance to make a real difference from home.

The position starts November 30th, 2026, with 3rd shift availability (including one weekend day) and compensation starting at $16 per hour. Candidates should have a High School diploma, 0–1 year of customer service experience, and