Remote Care Center Specialist – Compassionate Support

Modivcare; Bastrop (LA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Paid time off

Parental leave

Discount programs

Job summary

Modivcare is seeking a Care Center Representative to remotely respond to alerts and provide comfort and support to members nationwide. You will handle both emergency and non-emergency calls, follow protocols, and document interactions in real time.

The role requires empathy, clear communication, and the ability to work with multiple screens and systems. Ideal candidates have 0–1 year of customer service experience, a high school diploma or GED, and are comfortable with weekend shifts.

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience preferred in contact center or healthcare.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms with empathy.
• Record call details, dispatches, and messages in real-time accurately.
• Verify and update customer information in the system for accuracy.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Promote preventative health services to members.
• Maintain confidentiality of highly sensitive materials.

Skills

Customer service

Empathy

Oral and written comms

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to remotely respond to alerts and provide comfort and support to members nationwide. You will handle both emergency and non-emergency calls, follow protocols, and document interactions in real time.

The role requires empathy, clear communication, and the ability to work with multiple screens and systems. Ideal candidates have 0–1 year of customer service experience, a high school diploma or GED, and are comfortable with weekend shifts.