Remote Care Center Agent — Compassionate Support

Modivcare; Mississippi; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 5%

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This full-time remote role starts at $15 per hour and requires a high school diploma or GED, plus 0–1 year of customer service experience.

Weekend availability and flexibility are required; training and compliance testing will be provided. You will handle calls, document details in real-time, and use CRM and Microsoft Office tools while maintaining confidentiality and

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Schedules include weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Oral communication

Written communication

Empathy

Independence

Multitasking

Typing speed

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This full-time remote role starts at $15 per hour and requires a high school diploma or GED, plus 0–1 year of customer service experience.

Weekend availability and flexibility are required; training and compliance testing will be provided. You will handle calls, document details in real-time, and use CRM and Microsoft Office tools while maintaining confidentiality and