Remote Care Center Specialist

Modivcare; Nashville (TN); Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid time off

Job summary

Modivcare is seeking a Care Center Representative to handle emergency and non-emergency calls, deliver compassionate support, and document interactions in real-time while maintaining confidentiality.

This fully remote role requires strong communication, empathy, and the ability to work weekends. Training will be provided, and you will operate across multiple systems to assist members during critical moments. Candidates must have a high school diploma or GED and be able to type 35 WPM.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferable in a contact center or healthcare setting.
• Remote capability with reliable internet required (50 Mbps down, 25 Mbps up).

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for members.

Skills

Customer service

Communication skills

Empathy

Multitasking

Independent worker

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to handle emergency and non-emergency calls, deliver compassionate support, and document interactions in real-time while maintaining confidentiality.

This fully remote role requires strong communication, empathy, and the ability to work weekends. Training will be provided, and you will operate across multiple systems to assist members during critical moments. Candidates must have a high school diploma or GED and be able to type 35 WPM.