Remote Care Center Specialist

Modivcare; Lorida (FL); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Life Insurance and AD&D

401(k) Retirement Savings Plan with 1:

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote, 2nd shift role requires empathy, strong communication, and the ability to manage high volumes of calls with precision.

You will handle emergency and non-emergency calls, document interactions in real-time, and verify customer information while following strict confidentiality guidelines. Training and compliance testing are provided.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Remote capability with minimum internet speeds (50Mbps down, 25Mbps up) required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.

Skills

Customer service

Communication

Empathy

Typing 35 WPM

CRM software

Multitasking

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote, 2nd shift role requires empathy, strong communication, and the ability to manage high volumes of calls with precision.

You will handle emergency and non-emergency calls, document interactions in real-time, and verify customer information while following strict confidentiality guidelines. Training and compliance testing are provided.