Remote Care Center Specialist

Modivcare; Austin (TX); Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare seeks a Care Center Representative to support members nationwide from a remote center. The role handles emergency and non-emergency calls, dispatches responses, and records interactions with care and empathy. Training leads to compliance and effective crisis communication.

The ideal candidate has a HS diploma, 0–1 year in customer service, and a calm, patient demeanour. Weekend shifts may be required, with a starting wage of $16 per hour.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Ability to work in a remote, service-focused environment.
• Willingness to work weekends and flexible hours.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor high volume medical alerts and alarms with empathy.
• Record call details, dispatches, and messages in real time.
• Update customer information and maintain accurate records.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Promote preventative healthcare services to members.

Skills

Exceptional customer service

Interpersonal skills

Strong written and spokencommunication

Calm under pressure

Independent work ethic

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare seeks a Care Center Representative to support members nationwide from a remote center. The role handles emergency and non-emergency calls, dispatches responses, and records interactions with care and empathy. Training leads to compliance and effective crisis communication.

The ideal candidate has a HS diploma, 0–1 year in customer service, and a calm, patient demeanour. Weekend shifts may be required, with a starting wage of $16 per hour.