Remote Care Center Specialist 2nd Shift

Modivcare; Fulton (MS); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

401(k) with Company Match

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote position. You will handle inbound emergency and non-emergency calls, provide compassionate support, and document interactions in real-time while maintaining accuracy and confidentiality.

The role requires 0–1 year of customer service experience and weekend availability. Ideal candidates embrace empathy, strong communication, and the ability to navigate multiple screens.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Empathy

Communication

Independent work

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote position. You will handle inbound emergency and non-emergency calls, provide compassionate support, and document interactions in real-time while maintaining accuracy and confidentiality.

The role requires 0–1 year of customer service experience and weekend availability. Ideal candidates embrace empathy, strong communication, and the ability to navigate multiple screens.