Remote Care Center Specialist

Modivcare; Minneota (MN); À distance; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Savings Plan

Résumé du poste

Modivcare is seeking a Care Center Representative to support members nationwide from a remote setting. You will handle incoming emergency and non-emergency calls with compassionate, scripted and unscripted responses, logging details in real-time and ensuring accuracy across systems.

The role requires a high school diploma or GED, 0–1 year of customer service experience, and availability for weekend shifts and overtime. Internet speeds must meet minimum requirements for remote work.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Schedules: Willingness to work weekends, overtime, and flexible hours as needed.
• Remote Capability: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsabilités

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.

Connaissances

Customer service

Verbal & written communication

Empathy

Multitasking

Formation

High School Diploma or GED

Outils

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Description du poste

Modivcare is seeking a Care Center Representative to support members nationwide from a remote setting. You will handle incoming emergency and non-emergency calls with compassionate, scripted and unscripted responses, logging details in real-time and ensuring accuracy across systems.

The role requires a high school diploma or GED, 0–1 year of customer service experience, and availability for weekend shifts and overtime. Internet speeds must meet minimum requirements for remote work.