Remote Care Center Specialist

Modivcare

Baton Rouge (LA)

Remote

USD 18,000 - 26,000

Full time

5 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

FSAs

401(k) with match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote position. The role involves handling emergency and non-emergency calls, providing compassionate support, and maintaining accurate records in real-time.

Start date is November 30, 2026, with 3rd shift and weekend requirements. The ideal candidate will have 0–1 year of customer service experience, a high school diploma or GED, and the ability to work in a fast-paced environment while upholding confidentiality and professional

Qualifications

High School Diploma or GED required.
0–1 year of customer service experience, preferably in a contact center or healthcare settings.
Willingness to work weekends, overtime, and flexible hours as needed.
Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsibilities

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
Communicate with empathy, respect, and patience to ensure a positive experience for our members.