Remote Care Center Advocate – 3rd Shift

Modivcare; Montgomery (AL); Teletrabalho; USD 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid Time Off

Resumo da oferta

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support to individuals and families nationwide. This fully remote role requires strong customer service skills, ability to multitask, and adherence to protocols during critical moments.

The ideal candidate has a High School Diploma or GED, 0–1 year experience in customer service, and can work 3rd shift with weekend availability. Starting pay is $16 per hour.

Qualificações

• Exceptional customer service and interpersonal skills.
• Strong oral and written communication abilities.
• Ability to remain calm and empathetic in high-pressure situations.
• A self-motivated attitude with the ability to work independently and collaboratively.

Responsabilidades

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Conhecimentos

Customer service

Interpersonal skills

Oral communication

Written communication

Calm under pressure

Independent and collaborative work

Formação académica

High School Diploma or GED

Ferramentas

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Descrição da oferta de emprego

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support to individuals and families nationwide. This fully remote role requires strong customer service skills, ability to multitask, and adherence to protocols during critical moments.

The ideal candidate has a High School Diploma or GED, 0–1 year experience in customer service, and can work 3rd shift with weekend availability. Starting pay is $16 per hour.