Remote Care Center Advocate - 3rd Shift

Modivcare; Charlotte (NC); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Life Insurance and AD&D

401(k) Retirement Savings Plan with 2%

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role in the United States. The position handles incoming calls, provides compassionate support, and documents details in real-time while maintaining confidentiality.

The role requires strong customer service skills, the ability to multitask across systems, and a willingness to work weekends and overtime. Starting compensation is $16 per hour, with 3rd shift coverage.

Qualifications

• Requires high school diploma or GED.
• 0–1 year of customer service experience, preferably in a contact center or healthcare setting.
• Willingness to work weekends, overtime, and flexible hours.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Empathy

Independent work

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role in the United States. The position handles incoming calls, provides compassionate support, and documents details in real-time while maintaining confidentiality.

The role requires strong customer service skills, the ability to multitask across systems, and a willingness to work weekends and overtime. Starting compensation is $16 per hour, with 3rd shift coverage.