Remote Card Services Application Support Analyst II

Jack Henry; Cedar Falls (IA); Remote; USD 70,000 - 90,000; Full time

Job summary

Jack Henry is seeking a Card Services Application Support Analyst to join our team. The role focuses on ensuring that all phases of assigned projects related to Online ATM processing, Online Debit, or Shared Branching are completed on time.

The position is remote, with travel to customer locations up to 25% and potential onsite onboarding as needed. Strong communication and problem-solving skills are essential to success.

Qualifications

• Minimum of 2 years experience within the financial services or credit union industry.
• Direct experience with card services.
• Minimum of 25% travel is required to customer locations to provide installation services.

Responsibilities

• Analyzes the customer’s existing products/processes and consults with customers to map the existing system to the Jack Henry product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.

Skills

Card services

Customer communication

Travel

Tools

Symitar core

Job description

Jack Henry is seeking a Card Services Application Support Analyst to join our team. The role focuses on ensuring that all phases of assigned projects related to Online ATM processing, Online Debit, or Shared Branching are completed on time.

The position is remote, with travel to customer locations up to 25% and potential onsite onboarding as needed. Strong communication and problem-solving skills are essential to success.