Remote Card Services Applications Support Analyst II

Jack Henry; Birmingham (AL); Remote; USD 65,000 - 85,000; Full time

Job summary

Jack Henry is seeking a Card Services Application Support Analyst to join our team. This role focuses on ensuring successful delivery across Online ATM processing, Online Debit, or Shared Branching, with responsibilities spanning installation, testing, training, and troubleshooting.

The position is remote, requiring up to 25% travel to customer locations. You will analyze customer processes, prepare installations, train clients, and collaborate with developers and project teams to resolve issues

Qualifications

• Minimum of 2 years experience within the financial services or credit union industry.
• Direct experience with card services.
• Minimum of 25% travel is required to customer locations to provide installation services.

Responsibilities

• Analyzes the customer’s existing products/processes and consults with customers to map the existing system to the Jack Henry product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• May perform other job duties as assigned.

Skills

Verbal communication

Written communication

Travel readiness

Tools

Symitar core

Microsoft Office Suite

Job description

Jack Henry is seeking a Card Services Application Support Analyst to join our team. This role focuses on ensuring successful delivery across Online ATM processing, Online Debit, or Shared Branching, with responsibilities spanning installation, testing, training, and troubleshooting.

The position is remote, requiring up to 25% travel to customer locations. You will analyze customer processes, prepare installations, train clients, and collaborate with developers and project teams to resolve issues