Remote Card Services Support Analyst II

Jack Henry; Springfield (NC); Remote; USD 65,000 - 90,000; Full time

Job summary

Jack Henry is seeking a Card Services Application Support Analyst for a remote role supporting Online ATM processing, Online Debit, or Shared Branching. The candidate will live within ~70 miles of listed office locations and may have an onsite interview/onboarding to verify identity.

Responsibilities include mapping customer processes to Jack Henry products, guiding installation, training customers, and providing ongoing software support.

Qualifications

• Minimum of 2 years experience within the financial services or credit union industry.
• Direct experience with card services.
• Minimum of 25% travel is required to customer locations to provide installation services.

Responsibilities

• Analyzes the customer’s existing products/processes and consults with customers to map the existing system to the Jack Henry product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.

Skills

Card services experience

Financial services experience

Travel readiness

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Jack Henry is seeking a Card Services Application Support Analyst for a remote role supporting Online ATM processing, Online Debit, or Shared Branching. The candidate will live within ~70 miles of listed office locations and may have an onsite interview/onboarding to verify identity.

Responsibilities include mapping customer processes to Jack Henry products, guiding installation, training customers, and providing ongoing software support.