Remote Card Services Support Analyst II

Jack Henry & Associates, Inc.; Allen (TX); Remote; USD 65,000 - 90,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Card Services Application Support Analyst to support online ATM processing, online debit, or shared branching. The role is remote and requires travel within a 70-mile radius of Allen, TX, with potential onsite onboarding.

You will analyze customer systems, prepare installations, train users, and provide ongoing software support across client sites, applying your knowledge of card services and Symitar core.

Qualifications

• Minimum of 2 years experience within the financial services or credit union industry.
• Direct experience with card services.
• Minimum of 25% travel is required to customer locations to provide installation services.

Responsibilities

• Analyzes the customer’s existing products/processes and consults with customers to map the existing system to the Jack Henry product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.

Skills

Card services knowledge

Customer training

Communication skills

Travel readiness

Tools

Symitar core

Microsoft Office

Job description

Jack Henry & Associates, Inc. is seeking a Card Services Application Support Analyst to support online ATM processing, online debit, or shared branching. The role is remote and requires travel within a 70-mile radius of Allen, TX, with potential onsite onboarding.

You will analyze customer systems, prepare installations, train users, and provide ongoing software support across client sites, applying your knowledge of card services and Symitar core.