Remote Card Services Specialist - Applications Support II

Jack Henry & Associates, Inc.

Overland Park (KS)

Remote

USD 65,000 - 90,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Jack Henry & Associates, Inc. seeks a Card Services Application Support Analyst to ensure successful delivery of Online ATM, Online Debit, or Shared Branching projects. This remote role requires travel to client locations within approximately 70 miles of listed sites.

You will install, configure, train, and provide post-installation support, balancing software needs with client expectations and timelines.

Qualifications

Minimum of 2 years experience within the financial services or credit union industry.
Direct experience with card services.
Minimum of 25% travel is required to customer locations to provide installation services.

Responsibilities

Analyzes the customer's existing products/processes and consults with customers to map the existing system to the Jack Henry product.
Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
Communicates the customer's needs/expectations with programmers, other team members, and team leader.
Maintains effective communication with customer throughout entire project/case.
Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
Prepares training materials and documentation for customers and internal users.
May perform other job duties as assigned.