Remote Card Services Application Support Analyst II

Jack Henry; Charlotte (NC); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Remote position

Job summary

Jack Henry in the United States is seeking a Card Services Application Support Analyst to ensure successful project delivery for Online ATM processing, Online Debit, or Shared Branching. The role is remote with travel to customer locations; onsite onboarding may be required to verify identity.

Responsibilities include mapping customer processes to Jack Henry products, training customers, and coordinating with programmers to resolve issues.

Qualifications

• Minimum of 2 years experience within the financial services or credit union industry.
• Direct experience with card services.
• Minimum of 25% travel is required to customer locations to provide installation services.

Responsibilities

• Analyze customer’s existing products/processes and map to the Jack Henry product.
• Prepare customers for installation and provide training/post-installation support.
• Oversee system set-up and ensure related business processes run on software.
• Provide software support and guidance on function, features, and usage of software products.
• Communicate customer needs with programmers and team members.
• Maintain communication with customer throughout project/case.
• Document customer issues and forward to appropriate personnel for resolution.
• Prepare training materials and documentation for customers and internal users.
• Perform other duties as assigned.

Skills

Card services

Training customers

Customer communication

Microsoft Office

Tools

Symitar core

Job description

Jack Henry in the United States is seeking a Card Services Application Support Analyst to ensure successful project delivery for Online ATM processing, Online Debit, or Shared Branching. The role is remote with travel to customer locations; onsite onboarding may be required to verify identity.

Responsibilities include mapping customer processes to Jack Henry products, training customers, and coordinating with programmers to resolve issues.