Remote Card Services Support Analyst II

Jack Henry & Associates, Inc.; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Card Services Application Support Analyst for a remote position serving clients within a 70-mile radius of our listed U.S. office locations.

The role focuses on online ATM processing, online debit, and shared branching support, including setup, training, testing, and troubleshooting. The ideal candidate will have at least 2 years in financial services, strong communication skills, and experience with the Symitar core.

Qualifications

• Minimum of 2 years experience in the financial or credit union industry.
• Minimum of 25% travel required.

Responsibilities

• Analyzes the customer's existing products/processes and consults with customers to map the existing system to the Jack Henry product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicates the customer's needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• May perform other job duties as assigned.

Skills

Verbal and written communication

Analytical thinking

Training customers

Symitar core experience

Microsoft Office

Tools

Symitar core

Microsoft Office

Job description

Jack Henry & Associates, Inc. is seeking a Card Services Application Support Analyst for a remote position serving clients within a 70-mile radius of our listed U.S. office locations.

The role focuses on online ATM processing, online debit, and shared branching support, including setup, training, testing, and troubleshooting. The ideal candidate will have at least 2 years in financial services, strong communication skills, and experience with the Symitar core.