Remote Card Services Analyst II

Jack Henry & Associates, Inc.; Cedar Falls (IA); On-site; USD 58,000 - 82,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Card Services Application Support Analyst to support online ATM processing, online debit, and shared branching. This remote role requires being within approx. a 70-mile radius of listed office locations and may include onsite onboarding to verify your identity.

You will analyze customer processes, train users, set up system parameters, and communicate needs to developers. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum of 2 years experience in the financial or credit union industry.
• Willingness to travel 25%.

Responsibilities

• Analyzes customers to map existing processes to Jack Henry products.
• Prepares customers for installation and provides training after deployment.
• Oversees system setup and ensures business processes run on software.
• Provides product guidance and answers questions on function and usage.

Skills

Excellent communication

Customer training

Problem solving

Tools

Symitar core

Job description

Jack Henry & Associates, Inc. is seeking a Card Services Application Support Analyst to support online ATM processing, online debit, and shared branching. This remote role requires being within approx. a 70-mile radius of listed office locations and may include onsite onboarding to verify your identity.

You will analyze customer processes, train users, set up system parameters, and communicate needs to developers. Strong communication and problem-solving skills are essential.