Remote Card Services Support Analyst II

Jack Henry & Associates, Inc.; Birmingham (AL); On-site; USD 60,000 - 85,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Card Services Application Support Analyst to ensure successful delivery of Online ATM processing, Online Debit, or Shared Branching projects.

This role focuses on mapping customer needs to Jack Henry products, performing installations, and providing post-installation training and support. The position is remote with up to 25% travel; candidates must live within roughly 70 miles of listed office locations and may be subject to onsite interviews or

Qualifications

• Minimum of 2 years experience in the financial or credit union industry.
• Minimum of 25% travel required.

Responsibilities

• Analyzes the customer's existing products/processes and consults with customers to map the existing system to the Jack Henry product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicates the customer's needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• May perform other job duties as assigned.

Skills

Financial industry experience

Travel readiness

Symitar core knowledge

Tools

Symitar core

Job description

Jack Henry & Associates, Inc. is seeking a Card Services Application Support Analyst to ensure successful delivery of Online ATM processing, Online Debit, or Shared Branching projects.

This role focuses on mapping customer needs to Jack Henry products, performing installations, and providing post-installation training and support. The position is remote with up to 25% travel; candidates must live within roughly 70 miles of listed office locations and may be subject to onsite interviews or