Remote Call Center Team Lead - Customer Care

Verizon; Livingston (NJ); Remote; USD 73,000 - 126,000; Full time

Benefits offered by this job

Health and wellness benefits

Matched 401(k) savings plan

Paid holidays

Job summary

Verizon is seeking a remote Customer Care Team Lead to guide and develop a staff delivering outstanding service. You will manage a team handling device, billing, and related inquiries, ensuring quick issue resolution and high-quality interactions.

The role allows remote work with occasional in-person trainings, requires 40 hours weekly, and favors candidates within 75 miles of the listed location. Strong leadership and customer-service experience are essential.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Must live within 75 miles of the current reporting location; attendance at the office for team huddles may be required.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring resources are in place and trained so customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining high quality service by monitoring interactions and mentoring the team on improvements.
• Applying policies and guidelines and setting an example for interpersonal skills and work ethic.

Skills

Leadership

Customer service

Team mentoring

Education

Bachelor's degree

Job description

Verizon is seeking a remote Customer Care Team Lead to guide and develop a staff delivering outstanding service. You will manage a team handling device, billing, and related inquiries, ensuring quick issue resolution and high-quality interactions.

The role allows remote work with occasional in-person trainings, requires 40 hours weekly, and favors candidates within 75 miles of the listed location. Strong leadership and customer-service experience are essential.