Remote Call Center Team Lead - Customer Care

Verizon; Morristown (NJ); Remote; USD 73.000 - 126.000; Vollzeit

Zusammenfassung

Verizon is seeking a remote team leader to guide a customer care group focused on delivering outstanding service for devices, billing, and other inquiries. You will model first-rate customer service while developing team talent and ensuring efficient issue resolution.

You will manage scheduling, monitor call volume, and enforce policies with strong interpersonal skills. The role requires 40 hours per week with remote work and occasional in-person trainings.

Qualifikationen

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• You must live within 75 miles of the current reporting location; attendance at the office location may be required.

Aufgaben

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring interactions and mentoring the team.

Kenntnisse

Team leadership

Customer service

Call center

Ausbildung

Bachelor's degree or 4+ years experience

Jobbeschreibung

Verizon is seeking a remote team leader to guide a customer care group focused on delivering outstanding service for devices, billing, and other inquiries. You will model first-rate customer service while developing team talent and ensuring efficient issue resolution.

You will manage scheduling, monitor call volume, and enforce policies with strong interpersonal skills. The role requires 40 hours per week with remote work and occasional in-person trainings.