Remote Call Center Supervisor - Customer Service

Verizon; Franklinville (NJ); Remote; USD 73,000 - 126,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Tuition assistance

Health benefits

Job summary

Verizon is seeking a remote Customer Care Team Lead to manage a support group handling devices, billing, and other inquiries. You will role-model first-class service, coach your team, and ensure resources and training are in place for rapid issue resolution.

You should bring a track record of leading teams in customer service or call centers, with willingness to work evenings, weekends, and holidays. A Bachelor’s degree or equivalent experience is required, and you’ll work from home with

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Led a team, preferably in customer service or a call center environment.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Education

Bachelor’s degree

4+ years of work experience

Tools

CRM software

Job description

Verizon is seeking a remote Customer Care Team Lead to manage a support group handling devices, billing, and other inquiries. You will role-model first-class service, coach your team, and ensure resources and training are in place for rapid issue resolution.

You should bring a track record of leading teams in customer service or call centers, with willingness to work evenings, weekends, and holidays. A Bachelor’s degree or equivalent experience is required, and you’ll work from home with