Remote Call Center Supervisor - Customer Service Leadership

Verizon; Pittsburgh (Allegheny County); Remote; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) plan

Paid time off

Parental leave

Job summary

Verizon is seeking a remote Customer Care Team Lead to supervise a call center team delivering outstanding service. You will train, coach, and motivate the team to resolve devices, billing, and related issues while maintaining service quality.

The role requires leadership experience, willingness to work evenings, weekends, and holidays, and the ability to work from home with occasional in-person trainings and meetings. 40 hours weekly.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• You must live within 75 miles of the current reporting location.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Skills

Team leadership

Customer service

Call center experience

Time management

Relationship building

Education

Bachelor's degree or four or more years of work experience

Job description

Verizon is seeking a remote Customer Care Team Lead to supervise a call center team delivering outstanding service. You will train, coach, and motivate the team to resolve devices, billing, and related issues while maintaining service quality.

The role requires leadership experience, willingness to work evenings, weekends, and holidays, and the ability to work from home with occasional in-person trainings and meetings. 40 hours weekly.