Remote Call Center Team Lead - Customer Service

Verizon; Livingston (NJ); Remote; USD 73,000 - 126,000; Full time

Job summary

Verizon is seeking a responsible leader to manage a remote customer care team. You will guide staff handling devices, billing, and other inquiries, ensuring outstanding service and quick issue resolution. The role emphasizes coaching, reliability, and adherence to policies.

In this remote position, you’ll work from home with occasional in-person trainings. A bachelor’s degree or 4+ years of experience, plus availability evenings and weekends, are required, with a home office within 75 miles of

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Your home office must be located within 75 miles of Morristown, NJ.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Skills

Team leadership

Customer service

Time management

Flexibility

Education

Bachelor’s degree or 4+ years experience

Job description

Verizon is seeking a responsible leader to manage a remote customer care team. You will guide staff handling devices, billing, and other inquiries, ensuring outstanding service and quick issue resolution. The role emphasizes coaching, reliability, and adherence to policies.

In this remote position, you’ll work from home with occasional in-person trainings. A bachelor’s degree or 4+ years of experience, plus availability evenings and weekends, are required, with a home office within 75 miles of