Remote Call Center Team Lead – Customer Care

Verizon; Easton (Northampton County); Remote; USD 65,000 - 90,000; Full time

Job summary

Verizon is seeking a remote Customer Care Team Leader in the United States. You will lead a customer care team, ensuring high-quality service for device and billing inquiries while developing and mentoring staff.

The role requires a strong emphasis on teamwork, policy adherence, and exceptional interpersonal skills. Applicants should have a Bachelor’s degree or 4+ years of work experience, plus 4+ years in relevant roles, and must be willing to work evenings, weekends, and holidays.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• You must live within 75 miles of the current reporting location.

Responsibilities

• Lead a customer care team to deliver outstanding service.
• Ensure resources are in place and trained for quick resolution of customer issues.
• Track and manage call volume for optimal efficiency.
• Mentor teammates on service quality and policy adherence while modeling best practices.
• Set the example for interpersonal skills, work ethic, and judgment.

Skills

People leadership

Customer service

Communication

Education

Bachelor’s degree or 4+ years experience

Job description

Verizon is seeking a remote Customer Care Team Leader in the United States. You will lead a customer care team, ensuring high-quality service for device and billing inquiries while developing and mentoring staff.

The role requires a strong emphasis on teamwork, policy adherence, and exceptional interpersonal skills. Applicants should have a Bachelor’s degree or 4+ years of work experience, plus 4+ years in relevant roles, and must be willing to work evenings, weekends, and holidays.