Remote Call Center Team Lead - Customer Service

Verizon; Scranton (Lackawanna County); A distancia; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k)

Paid time off

Descripción de la vacante

Verizon is seeking a leader for its customer care call center to guide a team in delivering outstanding service. You will mentor staff, monitor call quality, and ensure efficient issue resolution for devices, billing, or related matters.

The role requires a Bachelor's degree or 4+ years of experience, with flexibility to work evenings, weekends, and holidays. Remote work from home with occasional in-person trainings is available.

Formación

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.

Responsabilidades

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring interactions and mentoring the team.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Educación

Bachelor's degree or 4+ years of work experience

4+ years of relevant experience

Descripción del empleo

Verizon is seeking a leader for its customer care call center to guide a team in delivering outstanding service. You will mentor staff, monitor call quality, and ensure efficient issue resolution for devices, billing, or related matters.

The role requires a Bachelor's degree or 4+ years of experience, with flexibility to work evenings, weekends, and holidays. Remote work from home with occasional in-person trainings is available.