Remote Call Center Supervisor – Customer Experience Leader

Verizon; United States; Remote; USD 73,000 - 126,000; Full time

Job summary

Verizon is seeking a remote Customer Care Team Leader to guide a high-performing team delivering outstanding service across devices, billing, and related inquiries. You will motivate, train, and supervise staff in a fast-paced call center, ensuring quick resolution of issues and adherence to standards.

The role requires a 40-hour weekly schedule, willingness to work evenings, weekends, and holidays, and a track record of leading teams in customer service or call centers.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Skills

Leadership

Customer service

Call center management

Team development

Education

Bachelor’s degree or 4+ years work experience

Job description

Verizon is seeking a remote Customer Care Team Leader to guide a high-performing team delivering outstanding service across devices, billing, and related inquiries. You will motivate, train, and supervise staff in a fast-paced call center, ensuring quick resolution of issues and adherence to standards.

The role requires a 40-hour weekly schedule, willingness to work evenings, weekends, and holidays, and a track record of leading teams in customer service or call centers.