Remote Call Center Supervisor - Customer Care Leadership

Verizon; Freehold (NJ); Remote; USD 73,000 - 126,000; Full time

Benefits offered by this job

Remote work

Job summary

Verizon is seeking a proactive leader to manage a remote customer care team. You will mentor staff, ensure resources are ready, and drive high-quality service for devices, billing, and related issues.

You will recruit, train, and assess performance, and you must be comfortable working evenings, weekends, and holidays. This remote role offers work-from-home flexibility with occasional in-person trainings and meetings.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Skills

Leadership

Customer service

Team development

Time management

Education

Bachelor's degree or 4+ years of work experience

Job description

Verizon is seeking a proactive leader to manage a remote customer care team. You will mentor staff, ensure resources are ready, and drive high-quality service for devices, billing, and related issues.

You will recruit, train, and assess performance, and you must be comfortable working evenings, weekends, and holidays. This remote role offers work-from-home flexibility with occasional in-person trainings and meetings.