Remote Team Lead — Customer Care & Call Center

Cellco Partnership; United States; Remote; USD 73.000 - 126.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Matching

Paid Holidays

Paid Time Off

Tuition Assistance

Parental Leave

Zusammenfassung

Verizon is seeking a Customer Care Team Leader to guide a remote team in handling devices, billing, and related inquiries with a focus on first‑class service. You will hire, mentor, and develop staff while ensuring resources are in place and customer issues are resolved efficiently.

The role requires a Bachelor's degree or 4+ years of experience, willingness to work evenings, weekends, and holidays, and proximity within 75 miles of the current reporting location for occasional in‑person

Qualifikationen

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Must live within 75 miles of the current reporting location. Attendance at the office location may be required for team huddles and meetings.

Aufgaben

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are in place and trained so that customer issues are resolved quickly.
• Track and handle call volume for optimal efficiency.
• Maintain the highest quality of service by monitoring interactions and mentoring the team.
• Apply policies and guidelines and model professional interpersonal skills and work ethic.

Kenntnisse

Leadership

Team management

Customer service

Ausbildung

Bachelor's degree

Jobbeschreibung

Verizon is seeking a Customer Care Team Leader to guide a remote team in handling devices, billing, and related inquiries with a focus on first‑class service. You will hire, mentor, and develop staff while ensuring resources are in place and customer issues are resolved efficiently.

The role requires a Bachelor's degree or 4+ years of experience, willingness to work evenings, weekends, and holidays, and proximity within 75 miles of the current reporting location for occasional in‑person