Remote Team Lead, Customer Care & Call Center

Cellco Partnership; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Verizon is seeking a remote Customer Care Team Leader to manage a home-based team delivering outstanding service. You will lead, motivate, and elevate performance across devices, billing, and related support, ensuring timely issue resolution.

In this role, you will oversee staffing, training, and call-volume management while upholding the highest service standards. The position requires flexibility to work evenings, weekends, and holidays within a US-based remote setup.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Home office must be located within 75 miles from Scranton, PA and/or Philadelphia, PA.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Skills

Customer service leadership

Team development

Call center operations

Scheduling

Performance monitoring

Education

Bachelor's degree or 4+ years experience

Job description

Verizon is seeking a remote Customer Care Team Leader to manage a home-based team delivering outstanding service. You will lead, motivate, and elevate performance across devices, billing, and related support, ensuring timely issue resolution.

In this role, you will oversee staffing, training, and call-volume management while upholding the highest service standards. The position requires flexibility to work evenings, weekends, and holidays within a US-based remote setup.