Remote Customer Care Supervisor | Lead High‑Impact Team

Verizon; United States; Remote; USD 73,000 - 126,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid holidays

Tuition assistance

Job summary

Verizon is seeking a dynamic leader to head a remote customer care call center, delivering outstanding service while developing and mentoring the team.

The role requires leading a team, ensuring resources are in place, tracking call volume, and maintaining quality. It offers a remote work setup with occasional in-person trainings and meetings and requires willingness to work evenings, weekends, and holidays.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• You must live within 75 miles of the current reporting location; attendance at the office may be requested.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee–customer interactions and mentoring the team on how to improve.

Skills

Customer service

Leadership

Team development

Communication

Education

Bachelor’s degree

Military experience

Job description

Verizon is seeking a dynamic leader to head a remote customer care call center, delivering outstanding service while developing and mentoring the team.

The role requires leading a team, ensuring resources are in place, tracking call volume, and maintaining quality. It offers a remote work setup with occasional in-person trainings and meetings and requires willingness to work evenings, weekends, and holidays.