Remote Call Center Supervisor — Customer Service Leadership

Verizon; Newport News (VA); Remote; USD 73.000 - 126.000; Vollzeit

Benefits dieser Stelle

Health, dental, vision insurance

Matched 401(k) plan

Paid holidays and personal days

Zusammenfassung

Verizon is seeking a Supervisor-Sales Call Center Customer Service to lead a remote customer care team. The role focuses on coaching staff, ensuring rapid issue resolution, and managing call volumes from a home-based position with periodic in-person trainings.

The ideal candidate has a bachelor’s degree or 4+ years of relevant experience and is willing to work evenings, weekends, and holidays. Location-based considerations apply within the U.S.

Qualifikationen

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• You must live within 75 miles of the current reporting location.

Aufgaben

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are in place and trained so customer issues are resolved quickly.
• Track and handle call volume for optimal efficiency.
• Monitor employee–customer interactions and mentor the team on improvements.
• Apply policies, procedures, and guidelines and set an example for interpersonal skills and work ethic.

Kenntnisse

Team leadership

Customer service

Call center experience

Multi-tasking

Time management

Interpersonal skills

Ausbildung

Bachelor's degree or 4+ years of work experience

Jobbeschreibung

Verizon is seeking a Supervisor-Sales Call Center Customer Service to lead a remote customer care team. The role focuses on coaching staff, ensuring rapid issue resolution, and managing call volumes from a home-based position with periodic in-person trainings.

The ideal candidate has a bachelor’s degree or 4+ years of relevant experience and is willing to work evenings, weekends, and holidays. Location-based considerations apply within the U.S.