Remote Call Center Specialist – Customer Support

Ascensus; Missouri; Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Reimbursement

401(k) & College Savings

Volunteer Programs

Casual Dress Code

Job summary

Ascensus is hiring for a Temporary Call Center Representative to support client accounts across FSA, 529 and retirement plans. Work 100% remotely with training via EST hours, handling phone, email and chat requests with a strong emphasis on accuracy and HIPAA compliance.

Qualifications include a high school diploma or GED, 1+ years in a call center or customer service role, and proficiency with Microsoft Office and Excel. The role offers learning opportunities and a supportive team environment.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing or benefits systems.
• Computer proficiency required.
• Excellent listening, verbal and written communication skills.
• Detail oriented, flexible and self-motivated.

Responsibilities

• Handle requests from participants, financial advisors and plan administrators via phone, email or chat.
• Explain benefits and plan provisions and review claims information.
• Process financial and non-financial transactions accurately and timely.
• Maintain confidentiality and HIPAA compliance.
• Meet service levels and contribute to department goals.

Skills

Customer service

Communication

Attention to detail

Teamwork

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus is hiring for a Temporary Call Center Representative to support client accounts across FSA, 529 and retirement plans. Work 100% remotely with training via EST hours, handling phone, email and chat requests with a strong emphasis on accuracy and HIPAA compliance.

Qualifications include a high school diploma or GED, 1+ years in a call center or customer service role, and proficiency with Microsoft Office and Excel. The role offers learning opportunities and a supportive team environment.