Remote Call Center Specialist - Benefits & Service

Ascensus; Missouri; Hybrid; USD 54,443,000 - 65,436,000; Full time

Benefits offered by this job

Professional development

Tuition reimbursement

Paid time off

Medical, dental & vision benefits

Health Savings Account

401(k) & 529 college savings match

Volunteer programs

Business casual dress

Job summary

Ascensus is seeking a Call Center Representative to deliver exceptional customer service for account-based employee benefit plans. This 100% remote role starts with a training period from 9:00 am to 5:30 pm EST, followed by a shift from 11:30 am to 8:00 pm EST.

You will assist participants, financial advisors, and plan administrators via phone, email, or chat. Ideal candidates have 1+ years in a call center or customer service environment and are proficient with Microsoft Office and Excel.

Qualifications

• High school diploma or GED required.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; claims processing or benefit systems experience a plus.

Responsibilities

• Handle customer requests via phone, email or chat with high-quality service.
• Explain benefits and plan provisions to account owners and participants.
• Update account information and process claims or payments accurately and timely.
• Meet department service levels and contribute to team objectives.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Microsoft Office

Excel

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus is seeking a Call Center Representative to deliver exceptional customer service for account-based employee benefit plans. This 100% remote role starts with a training period from 9:00 am to 5:30 pm EST, followed by a shift from 11:30 am to 8:00 pm EST.

You will assist participants, financial advisors, and plan administrators via phone, email, or chat. Ideal candidates have 1+ years in a call center or customer service environment and are proficient with Microsoft Office and Excel.