Remote Call Center Specialist - Benefits & Accounts

Ascensus; Miami (FL); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Ascensus is seeking a customer-focused Call Center Representative for remote service across the US. You will handle calls, emails, and chats for account-based plans, including FSA and retirement accounts, delivering high-quality service to participants and advisors.

The role requires strong Excel and Office skills, attention to detail, and the ability to stay composed in stressful situations while meeting performance standards. Training lasts several weeks, followed by a fixed EST shift.

Qualifications

• High school diploma or GED or equivalent experience required.
• 1+ years of call center or customer service preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing systems.
• Video interview assessment to be completed after applying.

Responsibilities

• Examine, review, process, and pay claims per procedures and plan rules.
• Respond to participant inquiries via phone, email, or chat in a timely manner.
• Process transactions accurately and maintain confidentiality per HIPAA.
• Support service level goals and adapt to seasonal volume and role changes.

Skills

Call center experience

Excel proficiency

Microsoft Office

Claims processing systems

Excellent communication

Detail oriented

Education

High school diploma or GED

Tools

Database systems

Job description

Ascensus is seeking a customer-focused Call Center Representative for remote service across the US. You will handle calls, emails, and chats for account-based plans, including FSA and retirement accounts, delivering high-quality service to participants and advisors.

The role requires strong Excel and Office skills, attention to detail, and the ability to stay composed in stressful situations while meeting performance standards. Training lasts several weeks, followed by a fixed EST shift.