Remote Call Center Specialist - Customer Service (Temp to Perm)

Ascensus; United States; Remote; USD 46,414,000 - 62,609,000; Full time

Job summary

Ascensus is seeking a remote Call Center Representative to deliver high-quality customer service for account-based employee benefit plans. You will assist participants, financial advisors, and plan administrators via phone, email or chat, explaining benefits and processing requests with accuracy.

The role requires a high school diploma or GED, 1+ year in a call center, and strong Excel and Office skills; a video interview is required after applying within 7 days.

Qualifications

• High school diploma or GED; additional education or experience appreciated.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing systems.
• Must complete a video interview assessment after applying within 7 days.

Responsibilities

• Handle customer service requests for account-based plans via phone, email or chat.
• Explain benefits and plan provisions; review claims information as needed.
• Process financial and non-financial transactions; update account owner contacts.
• Maintain HIPAA confidentiality and follow company procedures; meet service levels.
• Support across service center roles to handle seasonal volume.

Skills

Customer service

Communication skills

Attention to detail

Digital literacy

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus is seeking a remote Call Center Representative to deliver high-quality customer service for account-based employee benefit plans. You will assist participants, financial advisors, and plan administrators via phone, email or chat, explaining benefits and processing requests with accuracy.

The role requires a high school diploma or GED, 1+ year in a call center, and strong Excel and Office skills; a video interview is required after applying within 7 days.