Remote Call Center Associate - Benefits & Accounts

Ascensus; Tampa (FL); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Ascensus is hiring a Remote Call Center Representative to support service-center teams handling FSA, 529 and retirement accounts. You’ll assist participants, advisors and plan admins via phone, email or chat, delivering high-quality service and accurate information.

The role requires a high school diploma or GED and 1+ year in a call-center or customer-service environment, plus proficiency in Microsoft Office and Excel.

Qualifications

• High school diploma or GED; additional education/experience as applicable.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing systems.

Responsibilities

• Review, process, and pay claims based on plan design and documentation.
• Respond to participant, advisor, and administrator inquiries via phone, email, or chat in a timely, accurate manner.
• Process financial and non-financial transactions accurately.
• Maintain HIPAA confidentiality and protect sensitive data.

Skills

Customer service

Microsoft Office

Excel

Education

High school diploma or GED

Tools

Claims processing system

Job description

Ascensus is hiring a Remote Call Center Representative to support service-center teams handling FSA, 529 and retirement accounts. You’ll assist participants, advisors and plan admins via phone, email or chat, delivering high-quality service and accurate information.

The role requires a high school diploma or GED and 1+ year in a call-center or customer-service environment, plus proficiency in Microsoft Office and Excel.