Remote Call Center Specialist – Benefits & Support

Ascensus; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid time off

Medical, dental & vision

HSA employer contribution

401(k) & 529 match

Volunteer programs

Business casual dress

Job summary

Ascensus, the leading independent technology and service platform powering savings plans in the US, is hiring a remote Call Center Representative to service account-based employee benefit plans. You will handle inquiries via phone, email or chat, ensuring high-quality service and accurate processing.

Training runs 9:00 am–5:30 pm EST for 4–6 weeks, followed by a 11:30 am–8:00 pm EST shift. The role requires a high school diploma or GED and 1+ years in a call center or customer service

Qualifications

• High school diploma or GED and further applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
• Qualified candidates must complete a video interview assessment after applying within 7 days of receiving the link.

Responsibilities

• Examine, review, process, calculate and pay claims based on information, plan design, insurance filings, documentation and reports; or administer payments based on plan information and documentation, in a timely manner.
• Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner.
• Meet department and individual service levels and quality goals and support department business objectives.
• Proactively engage participants, anticipate their needs, offer assistance and solutions.
• Process financial and non-financial transactions timely and accurate.
• Demonstrate flexibility and team-orientation.
• Comply with plan document provisions, regulations, guidelines and company procedures.
• Maintain confidentiality and HIPAA compliance.
• Responsible for protecting, securing, and proper handling of all confidential data.

Skills

Customer service experience

Communication

Team orientation

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus, the leading independent technology and service platform powering savings plans in the US, is hiring a remote Call Center Representative to service account-based employee benefit plans. You will handle inquiries via phone, email or chat, ensuring high-quality service and accurate processing.

Training runs 9:00 am–5:30 pm EST for 4–6 weeks, followed by a 11:30 am–8:00 pm EST shift. The role requires a high school diploma or GED and 1+ years in a call center or customer service