Remote Temporary Call Center Agent — $19/hr + Training

Ascensus; Tampa (FL); Hybrid; USD 46,276,000 - 62,609,000; Full time

Benefits offered by this job

Remote work

Job summary

Ascensus is hiring a Temporary Call Center Representative to deliver customer service for account-based employee benefit plans. This 100% remote role offers training for the first four weeks (10:00 am to 6:30 pm EST) and then shifts in EST.

You will assist participants, advisors, and plan administrators via phone, email, or chat, ensuring accurate processing of claims and updates to account information. The role requires a high school diploma or GED, 1+ year of call center experience, and solid

Qualifications

• High school diploma or GED, and further applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred
• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.
• Computer proficiency is required
• Excellent listening, verbal and written skills
• Detail oriented, flexible, and self-motivated

Responsibilities

• Handle requests from participants, financial advisors, and plan administrators via phone, email or chat.
• Provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts.
• Process financial and non-financial transactions timely and accurate.
• Demonstrate flexibility and team-orientation.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Communication skills

Microsoft Excel

Computer proficiency

Detail oriented

Teamwork

Education

High school diploma or GED

Tools

MS Office

Excel

Job description

Ascensus is hiring a Temporary Call Center Representative to deliver customer service for account-based employee benefit plans. This 100% remote role offers training for the first four weeks (10:00 am to 6:30 pm EST) and then shifts in EST.

You will assist participants, advisors, and plan administrators via phone, email, or chat, ensuring accurate processing of claims and updates to account information. The role requires a high school diploma or GED, 1+ year of call center experience, and solid