Remote Call Center Specialist: Benefits & Plans

Ascensus; Houston, Northern (TX, KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Ascensus is seeking a Call Center Representative to join our remote service center team in the United States. You will assist participants, financial advisors, and plan administrators via phone, email, or chat, delivering high-quality customer service for FSA, 529, and retirement accounts.

Essential functions include handling requests, explaining benefits and plan provisions, updating contacts, processing transactions, and maintaining HIPAA-compliant data.

Qualifications

• High school diploma or GED, with any further education or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; claims processing or benefit card systems experience.
• Video interview assessment required after applying within 7 days of receiving the link.
• Excellent listening, verbal and written communication skills.
• Detail oriented, flexible, and self-motivated.

Responsibilities

• Handle requests from participants, financial advisors, and plan administrators via phone, email, or chat.
• Explain benefits and plan provisions; review claims information.
• Update account owner contacts and support efficient administration of plans.

Skills

Customer service

Microsoft Office

Excel

Verbal communication

Written communication

Attention to detail

Time management

Education

High school diploma or GED

Tools

Claims processing systems

Job description

Ascensus is seeking a Call Center Representative to join our remote service center team in the United States. You will assist participants, financial advisors, and plan administrators via phone, email, or chat, delivering high-quality customer service for FSA, 529, and retirement accounts.

Essential functions include handling requests, explaining benefits and plan provisions, updating contacts, processing transactions, and maintaining HIPAA-compliant data.