Remote Call Center Associate — Client-Focused Service

Ascensus; Dallas (TX); On-site; USD 22,000 - 31,000; Full time

Job summary

Ascensus is seeking a customer-focused professional for a fully remote role in the United States. The position starts with 4–6 weeks of training, 9:00 am to 5:30 pm EST, followed by a shift from 11:30 am to 8:00 pm EST. The hourly rate is $19.

This role involves processing claims, handling participant inquiries, and maintaining HIPAA compliance. Ideal candidates will have at least a high school diploma, 1+ year of call center or customer service experience, and strong Excel/database skills.

Qualifications

• High school diploma or GED plus additional education or experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; experience with claims processing or benefit card systems.
• Advanced proficiency with Excel and database applications, including formatting and formulas.

Responsibilities

• Examine, review, process, calculate and pay claims based on information and plan design.
• Respond to account owners and participant inquiries; meet service levels and quality goals.
• Process financial and non-financial transactions timely and accurate.
• Demonstrate flexibility and team-orientation.
• Maintain confidentiality and HIPAA compliance; protect confidential data.

Skills

Customer service

Communication

Detail oriented

Adaptability

Stress management

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Claims processing system

Database applications

Job description

Ascensus is seeking a customer-focused professional for a fully remote role in the United States. The position starts with 4–6 weeks of training, 9:00 am to 5:30 pm EST, followed by a shift from 11:30 am to 8:00 pm EST. The hourly rate is $19.

This role involves processing claims, handling participant inquiries, and maintaining HIPAA compliance. Ideal candidates will have at least a high school diploma, 1+ year of call center or customer service experience, and strong Excel/database skills.