Remote Call Center Specialist, Benefits & Accounts

Ascensus; United States; Remote; USD 21,593 - 30,754; Full time

Job summary

Ascensus is seeking a Call Center Representative to deliver exceptional customer service for employee benefit plans. This fully remote role requires handling inquiries via phone, email, or chat while ensuring accurate processing of requests.

The ideal candidate will possess a high school diploma, at least a year of customer service experience, and proficiency with Microsoft Office, particularly Excel. A flexible schedule is available post-training to accommodate various shifts.

Qualifications

• 1+ years of call center or customer service experience preferred.
• Ability to manage claims processing and benefit card systems.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Provide high quality customer service to account owners.
• Process account-related requests accurately and timely.
• Maintain confidentiality and ensure HIPAA compliance.

Skills

Customer service experience

Proficiency with Microsoft Office

Detail-oriented

Excellent communication skills

Claims processing knowledge

Education

High school diploma or GED

Further applicable education or equivalent experience

Tools

Microsoft Excel

Claims processing systems

Job description

Ascensus is seeking a Call Center Representative to deliver exceptional customer service for employee benefit plans. This fully remote role requires handling inquiries via phone, email, or chat while ensuring accurate processing of requests.

The ideal candidate will possess a high school diploma, at least a year of customer service experience, and proficiency with Microsoft Office, particularly Excel. A flexible schedule is available post-training to accommodate various shifts.