Remote Temporary Call Center Representative

Ascensus; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

Ascensus is seeking a Remote Call Center Representative to join our service center teams, handling inquiries for FSA, 529, Qualified Plan Retirement, and state-sponsored accounts. You will provide high-quality service via phone, email, or chat, process transactions, and support plan administration while maintaining HIPAA compliance.

Training is conducted for 4 weeks EST 10:00–18:30, followed by a late shift window in EST.

Qualifications

• 1+ years of call center or customer service experience.
• Strong written and verbal communication skills.
• Ability to use Microsoft Office and Excel.

Responsibilities

• Handle participant, advisor, and administrator inquiries.
• Process claims, payments, and account updates.
• Provide accurate information and resolve issues.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Attention to detail

Verbal and written communication

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus is seeking a Remote Call Center Representative to join our service center teams, handling inquiries for FSA, 529, Qualified Plan Retirement, and state-sponsored accounts. You will provide high-quality service via phone, email, or chat, process transactions, and support plan administration while maintaining HIPAA compliance.

Training is conducted for 4 weeks EST 10:00–18:30, followed by a late shift window in EST.