Remote Call Center Agent: Client-First Support

Ascensus; Washington (District of Columbia); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Remote work

Job summary

Ascensus is seeking a client-focused, remotely-based call center professional to support savings plans. The role emphasizes service excellence, handling inquiries, and processing transactions with HIPAA-compliant data handling.

Training lasts 4–6 weeks from 9:00 am to 5:30 pm EST, followed by an 11:30 am to 8:00 pm EST shift. The company values teamwork and a customer-first mindset in a fully remote environment.

Qualifications

• High school diploma or GED required, with additional education or experience a plus.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing systems is a plus.
• Strong verbal and written communication; ability to stay calm under pressure.

Responsibilities

• Handle calls and inquiries from account owners and participants in a timely, accurate manner.
• Process financial and non-financial transactions and respond to questions.
• Maintain confidentiality and HIPAA compliance in handling data.
• Collaborate with team members to meet service levels and quality goals.
• Adapt to role movements and training for new products as needed.

Skills

Customer service

Communication

Detail oriented

Self-motivated

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus is seeking a client-focused, remotely-based call center professional to support savings plans. The role emphasizes service excellence, handling inquiries, and processing transactions with HIPAA-compliant data handling.

Training lasts 4–6 weeks from 9:00 am to 5:30 pm EST, followed by an 11:30 am to 8:00 pm EST shift. The company values teamwork and a customer-first mindset in a fully remote environment.