Remote Call Center Specialist - Benefits & Plans Support

Ascensus; Philadelphia (Philadelphia County); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Ascensus is hiring for a remote Call Center Representative to support customer service for account-based employee benefit plans. You will handle inquiries via phone, email, or chat, review claims information, and update client contacts with accuracy and discretion.

Ideal candidates have at least a high school diploma and 1+ years in call center or customer service. Training runs 9:00–5:30 EST for 4–6 weeks; after training, shifts are 11:30–8:00 EST, with a strong emphasis on service quality and

Qualifications

• High school diploma or GED, plus applicable education or experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; claims processing or benefit card systems experience.

Responsibilities

• Handle requests from participants, financial advisors, and plan administrators via phone, email or chat.
• Provide high quality customer service and explanations of benefits and plan provisions.
• Process transactions accurately and maintain confidential data per HIPAA.

Skills

Customer service

Microsoft Office

Excel

Communication skills

Phone/Email/Chat support

HIPAA familiarity

Education

High school Diploma or GED

Tools

Claims processing systems

Benefit card systems

Job description

Ascensus is hiring for a remote Call Center Representative to support customer service for account-based employee benefit plans. You will handle inquiries via phone, email, or chat, review claims information, and update client contacts with accuracy and discretion.

Ideal candidates have at least a high school diploma and 1+ years in call center or customer service. Training runs 9:00–5:30 EST for 4–6 weeks; after training, shifts are 11:30–8:00 EST, with a strong emphasis on service quality and