Remote Client Support Specialist

Ascensus; Salt Lake City (UT); On-site; USD 22,000 - 31,000; Full time

Job summary

Ascensus seeks a client-focused agent to support participants via remote call center operations. You will respond to inquiries, process claims, and ensure timely, accurate service while maintaining HIPAA compliance. Training runs 4–6 weeks from 9:00 am to 5:30 pm EST, after which shifts run 11:30 am to 8:00 pm EST.

This fully remote role requires strong Excel and Office skills, a high school diploma or GED, and the ability to manage stress while delivering excellent customer service.

Qualifications

• High school diploma or GED; additional education or experience accepted.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; claims processing or benefit card systems.
• Ability to handle stressful situations; advanced proficiency with Excel and databases.
• Computer proficiency required.
• Excellent listening, verbal and written skills.
• Detail oriented, flexible and self-motivated.

Responsibilities

• Examine, review, process, calculate and pay claims based on information, plan design, insurance filings, documentation and reports; or administer payments based on plan information and documentation.
• Respond to account owners and participant phone inquiries; meet service levels and quality goals.
• Process financial and non-financial transactions timely and accurate.
• Demonstrate flexibility and team-orientation.
• Comply with plan documents, HIPAA and company procedures; protect confidential data.

Skills

Customer service

Communication

Attention to detail

Listening

Education

High school diploma or GED

Tools

Excel

Microsoft Office

Database applications

Job description

Ascensus seeks a client-focused agent to support participants via remote call center operations. You will respond to inquiries, process claims, and ensure timely, accurate service while maintaining HIPAA compliance. Training runs 4–6 weeks from 9:00 am to 5:30 pm EST, after which shifts run 11:30 am to 8:00 pm EST.

This fully remote role requires strong Excel and Office skills, a high school diploma or GED, and the ability to manage stress while delivering excellent customer service.