Remote Call Center Specialist: Savings Plan Support

Ascensus; Las Vegas (NV); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Ascensus is seeking a remote Call Center Representative to handle customer service for account-based employee benefit plans. You will respond to participants, advisors, and plan administrators via phone, email or chat, providing explanations of benefits and processing requests.

The role includes training during the first 4–6 weeks and a scheduled shift from 11:30am to 8:00pm EST after training, with a 100% remote work arrangement.

Qualifications

• High school diploma or GED or equivalent.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; claims processing knowledge is a plus.
• Video interview assessment required after applying, to be completed within 7 days.

Responsibilities

• Handle customer service calls, emails, and chat for account-based plans.
• Process claims and service transactions accurately and timely.
• Maintain HIPAA compliance and protect confidential data.
• Deliver high-quality service and support to participants, advisors, and administrators.

Skills

Customer service

Communication

Excel

Microsoft Office

Education

High school diploma or GED

Tools

Excel

Microsoft Office

Job description

Ascensus is seeking a remote Call Center Representative to handle customer service for account-based employee benefit plans. You will respond to participants, advisors, and plan administrators via phone, email or chat, providing explanations of benefits and processing requests.

The role includes training during the first 4–6 weeks and a scheduled shift from 11:30am to 8:00pm EST after training, with a 100% remote work arrangement.